Help

How can we help?

Answers to the questions families ask most.
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Connecting to your breeder

Your breeder sends an invite link by email or text. Open it on this device and sign in (or create an account) with the email the invite was sent to. Your puppy, messages and documents then appear here. Lost the link? Ask your breeder to send a new one.
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BloomPetz Pro

The free plan includes one pet. Pro, which covers every pet, is included for a year when your breeder marks your pet as going home in BreedBloom. There is nothing to buy in the app.
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Adding and organising pets

Add a pet from My Pets with the + button. Health records, weights, milestones, journal entries and documents all live on the pet’s profile.
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Deleting your account

Go to your profile, open Account & security, and choose “Delete my account”. We show you exactly what will be removed before you confirm. Deletion is immediate and cannot be undone.
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Privacy and what your breeder sees

Your breeder sees the records they shared, anything you choose to share back, and messages you send them. Your own pets and journal stay private unless you share them.

Still stuck?

Email us and a person will reply, usually within a day.